Terms of Service

Last updated: 5 May 2026

These Terms of Service ("Terms") form a binding agreement between you and m24media ("we", "us", "our") and govern your access to and use of the Pedro AI mobile application and any related services we make available (collectively, the "Service").

By creating an account, downloading or using Pedro AI, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old (or such higher minimum age as required by the laws of your country) to use the Service. By using Pedro AI you represent and warrant that you meet this age requirement and that you have the legal capacity to enter into these Terms.

2. Your account

You can create an account using an email and password, Sign in with Apple, or Sign in with Google. You are responsible for:

• Providing accurate information and keeping it up to date;
• Maintaining the confidentiality of your credentials;
• All activity that occurs under your account; and
• Notifying us promptly at [email protected] of any unauthorised use.

3. Subscriptions, Pro features and billing

Pedro AI offers a free tier with limited usage and a paid Pro tier sold as auto-renewing subscriptions through the Apple App Store. Current options include weekly and monthly plans. Pricing, features and any free-trial terms are shown in the app at the point of purchase and may change over time.

• Payment is charged to your Apple ID at confirmation of purchase.
• Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the end of the current period.
• Your account will be charged for renewal within 24 hours prior to the end of the current period.
• You can manage and cancel your subscription in Settings › Apple ID › Subscriptions on your device.
• Any unused portion of a free trial is forfeited when you purchase a subscription, where applicable.

Refunds for App Store purchases are handled by Apple in accordance with its policies. Please contact Apple Support for refund requests.

If your subscription ends, downgraded usage limits and feature gates may apply automatically. We reserve the right to change pricing and plans on reasonable notice.

4. Acceptable use

When you use Pedro AI you agree not to:

• Use the Service in any way that violates applicable laws or regulations;
• Submit content that is unlawful, infringing, defamatory, obscene, hateful, harassing, sexually explicit, exploitative of minors, or that promotes violence or self-harm;
• Attempt to extract personal data about other users, scrape the Service or interfere with its operation;
• Use the Service to develop a competing product or to train another AI model;
• Bypass usage limits, rate limits, content moderation or other technical restrictions;
• Reverse engineer, decompile or attempt to discover the source code of the Service, except to the extent permitted by mandatory law;
• Use the Service to plan or execute activities that could create real-world harm, including the manufacture of products that are unsafe for human use; or
• Misrepresent AI-generated content as professional advice in regulated contexts (for example, regulatory compliance, allergen disclosures, medical claims).

We may, at our discretion, suspend or terminate accounts, remove content, decline to provide AI responses, or restrict features in response to violations.

5. User content and reporting

You retain ownership of the content you create through Pedro — including conversations, formulas, notes and uploaded images ("User Content"). You grant us a worldwide, royalty-free, non-exclusive, sublicensable licence to host, store, transmit, process and display your User Content, and to modify it as reasonably necessary, solely for the purpose of operating, securing and improving the Service for you.

The Service includes user-to-user features such as conversation sharing. You are responsible for the User Content you make available to others. We provide in-app tools to report objectionable content and to block users. We will review reports of objectionable content and take appropriate action, which may include removing content and terminating accounts, in line with our internal moderation processes.

6. AI-generated content — important disclaimer

Pedro AI is an experimental AI assistant. AI outputs may be inaccurate, incomplete or unsafe. They are provided for informational and creative purposes only and are not a substitute for professional advice. You are solely responsible for evaluating any AI output before relying on or acting on it — especially when handling raw materials, applying anything to skin, making safety, regulatory (such as IFRA / EU Cosmetics Regulation), medical, legal or financial decisions, or interacting with the public. Always consult a qualified professional and follow applicable safety data sheets and regulations.

Because of how generative models work, different users may receive similar or identical outputs in response to similar prompts. We make no claim of ownership or exclusivity over AI-generated outputs returned to you, and you are responsible for ensuring that your use of those outputs complies with applicable law and third-party rights.

7. Intellectual property

The Service, including its software, design, content (other than User Content), trademarks and logos, is owned by m24media or its licensors and is protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

Pedro AI may interoperate with third-party apps such as Perfumer's Vault 2 and AromaLab through deep links. Those apps are independent products governed by their own terms and privacy policies; we are not responsible for them.

8. Third-party services

The Service is built on and integrates with services provided by third parties, including Google Firebase, Google Gemini (via Firebase AI Logic), Apple (App Store, Sign in with Apple, Push Notifications, in-app purchases) and RevenueCat (subscription management). Your use of those underlying services is also subject to their respective terms.

9. Termination

You may stop using the Service at any time and delete your account from Settings › Privacy › Delete Account in the app. We may suspend or terminate your account if we reasonably believe that you have breached these Terms, that your account creates legal or security risk for us or other users, or if we discontinue the Service. Sections of these Terms which by their nature should survive termination (including ownership, disclaimers, limitations of liability and dispute resolution) will survive.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory or otherwise. To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability and any warranty arising from course of dealing or usage of trade.

We do not warrant that AI outputs will be accurate, complete, timely, lawful or fit for any particular purpose, that the Service will be uninterrupted or error-free, or that defects will be corrected.

11. Limitation of liability

To the maximum extent permitted by law, in no event will m24media, its affiliates, officers, employees, agents or licensors be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or any loss of profits, revenue, goodwill, data or use, arising out of or in connection with your use of (or inability to use) the Service.

Our aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amount you paid us for the Service in the twelve months immediately preceding the event giving rise to the claim, or (b) GBP £50.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

12. Indemnity

You agree to indemnify and hold m24media and its affiliates harmless from any claims, losses, damages, liabilities and expenses (including reasonable legal fees) arising out of or related to your User Content, your use of the Service, or your violation of these Terms or applicable law.

13. Changes to the Service or these Terms

We may modify the Service or these Terms from time to time. If we make material changes to these Terms, we will provide reasonable notice (for example, by updating the "Last updated" date and posting a notice in the app). Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

14. Governing law and disputes

These Terms are governed by the laws of England and Wales, without regard to its conflict-of-law provisions. The courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, except that consumers resident in another country may bring claims in the courts of their country of residence and benefit from any mandatory protections of the law of that country.

15. Apple-specific terms (iOS)

If you obtained the Service through the Apple App Store, the following additional terms apply, and prevail over any conflicting provision elsewhere in these Terms:

• These Terms are concluded between you and m24media only, and not with Apple Inc. ("Apple").
• Apple is not responsible for the Service or its content. Your licence to use the Service is limited to a non-transferable licence to use it on any Apple-branded device that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support for the Service.
• In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for the Service. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Service.
• m24media is solely responsible for addressing any claims by you or any third party relating to the Service or your use of it, including product liability, regulatory and intellectual-property claims.
• You represent that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

16. Miscellaneous

• Entire agreement. These Terms (together with the Privacy Policy and any in-app notices we provide) constitute the entire agreement between you and us regarding the Service.
• Severability. If any provision is found to be unenforceable, the remaining provisions will continue in full force and effect.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a reorganisation, merger or sale of assets.
• Notices. We may give notice via the email address on file for your account or by posting in the app or on this website.

17. Contact

Questions about these Terms? Please contact us at [email protected].